Privacy Policy

Introduction

Autoquill Inc. ("Autoquill AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI receptionist services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and business name
• Business Information: Industry, website URL, and call volume data
• Call Data: Phone call recordings, transcripts, and metadata when using our AI receptionist service
• Usage Data: How you interact with our website and services
• Device Information: IP address, browser type, and operating system

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI receptionist services
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for all call data
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Employee access controls and training
• HIPAA compliance for healthcare clients

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us permission to share

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@autoquillai.com

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. We use these technologies for analytics, personalization, and to remember your preferences.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Call recordings are retained for 90 days by default, unless you request a different retention period.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: